What if the item I receive is damaged or faulty?
All garments are hand made in our studio. Naturally, there's going to be variation with hand stitched garments but we think imperfection gives each piece character and charm. We check our garments before we send them off, so we doubt there will be any issues. However, if you do have a concern with a faulty or damaged item, please contact us within 24 hours of receiving the goods at [email protected] so we can review the matter.
What if the item I receive does not fit?
Descriptions are available for each product with size clearly stated. So please make the best choice for your size before purchasing. Drop us a question with any concerns at [email protected] before you purchase! We will not accept any return / refund or exchange due to wrong sizing as we have place measurements on each designs description for you to measure prior to purchase.
What is your return policy?
As our collections are in such limited numbers. We accept exchanges with valid reason ( no refunds ) only under dire circumstances of unworn items, still tagged, returned within 10 days of delivery. Reason of item not being up to customers personal expectations, sizing or color etc are invalid reasons for exchange. Exchanges are subject to availability. Cost of item only (not shipping) can be exchanged with item of same amount or higher as no refund would be given. Return shipping cost and delivery cost of exchanged item to be paid by customer. Once we receive the garment, we will proceed to dispatch the exchange piece. Please return item with tracking number.
Item's on Sales / last chance has a policy of no exchange and no refund.
What if my parcel gets returned to you?
If we receive your returned parcel due to courier not being able to deliver. ( Usually due to incomplete or wrong shipping details/ mobile uncontactable ) You will be required to pay a redelivering fee. We will re-dispatch your order once we receive the redelivering fee. Any cancellation of order if requested can only be processed once your order have be returned to us.
What if i made my purchase and forgot to key in a discount code?
Discount and offers vary from time to time. At times it is automatically applied to your cart and at other times it is via a discount code that is to be keyed in upon checkout. Please take note that we do not give reimbursements if purchase has been made and the discount code was not keyed in.
At times our inventory may be mistaken. What happens?
We will contact you to make a replacement. You may choose an item of the same price, if the item is lower in price we will put the remaining balance in your KANOE account credit balance. If the item is a higher price, we will send you a bill to make payment. If you opt for a refund, please take note that if we make transfer via certain payment gateways such as PayPal they may take a service fee for the transfer made from the exact amount we refunded back to you.
There is a MYR30 processing fee.