What if the item I receive is damaged or faulty?
All garments are hand made in our studio. Naturally, there's going to be variation with hand stitched garments but we think imperfection gives each piece character and charm. We check our garments before we send them off, so we doubt there will be any issues. However, if you do have a concern with a faulty or damaged item, please contact us within 24 hours of receiving the goods at heythere@kanoewear so we can review the matter.
What if the item I receive does not fit?
Descriptions are available for each product with size clearly stated. So please make the best choice for your size before purchasing. Drop us a question with any concerns at firstname.lastname@example.org before you purchase! We will not accept any return / refund or exchange due to wrong sizing as we have place measurements on each designs description for you to measure prior to purchase.
What is your return policy?
As our collections are in such limited numbers. We accept exchanges ( no refunds ) only under dire circumstances of unworn items, still tagged, returned within 10 days of delivery. Exchanges are subject to availability. Cost of item only (not shipping) can be exchanged with item of same amount or higher as no refund would be given. Return shipping cost to be paid by customer. Once we receive the garment, we will proceed to dispatch the exchange piece. Please return item with tracking number.
Item's on Sales / last chance has a policy of no exchange and no refund.
There is a MYR30 processing fee.