Where are your garments made? And where are your fabrics from?
Our garments are proudly designed and made in our studio in Kuala Lumpur. We love the idea of growing something local as well as having our hand on in production. Our fabrics on the other hand, are sourced from various places from around the globe to only bring to you the best!
Where can I buy Kanoewear?
Here at www.kanoewear.com and do check out our Stockist. We also di participate in Pop-up's so do follow us on Instagram to know where we will be next!
Payment, Orders and Shipping
What payment methods do you accept?
We accept Malaysian Credit Card, Debit Card, Online banking via ipay88 and Bank Transfer for Malaysians and Paypal for International Payment!
Give us 1-2 weeks to dispatch it to you!
When will my order arrive?
Ready to ship stock will be dispatched via Pos Malaysia. We usually do delivery on Wednesday and Fridays. Upon order, give us 3 working days to dispatch your order and the estimated arrival of parcel is, within 1-5 working days in Malaysia and within 14-21 working days depending on wherever else you are. If your purchase is a pre-order, please refer to your invoice and online info for approximate dispatch date. Upon dispatching your order, you will receive a tracking number to track your order online.
How much is shipping?
Shipping fee will automatically be included when you put in your shipping address depending where in there world you are. Upon the dispatch of your order, a tracking number will given to you.
How can I track my order?
When your order is shipped, we'll send you an email containing a tracking number which allows you to easily and quickly locate and track the progress of your order. If you did not receive this email, please contact us at email@example.com
Will I have to pay duties / tax on receipt of goods?
Unfortunately we cannot be held responsible for any possible duties and taxes,which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes, other fees or brown paper bags, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
How much does it cost to ship my order?
Please refer to shipping charges for various countries when completing your order. If you have a large order please email us at firstname.lastname@example.org shipping rates that are not available at checkout.
Where do you ship?
We'll do our very best to ship worldwide. If your country is not on our list we will find a way to get it to you. Email us at email@example.com for special requests.
What if the item I receive is damaged or faulty?
All garments are hand made in our studio. Naturally, there's going to be variation with hand stitched garments but we think imperfection gives each piece character and charm. We check our garments before we send them off, so we doubt there will be any issues. However, if you do have a concern with a faulty or damaged item,please contact us within 24 hours of receiving the goods at heythere@kanoewear so we can review the matter.
What's in a colour?
Are we looking at the same thing? The computer screen or mobile phone that you look at our products on may not truly represent the actual colours that they are in real life. Even though we try to photograph them to capture the closest possible match sometimes there may be a slight variation.
What if the item I receive does not fit?
Descriptions are available for each product with size clearly stated. So please make the best choice for your size before purchasing. Drop us a question with any concerns at firstname.lastname@example.org before you purchase!
What is your return policy?
As this collection is in such limited numbers. We accept exchanges only under dire circumstances of unworn items, still tagged, returned within 10 days of delivery. Exchanges are subject to availability. Cost of item only (not shipping) will be refunded in store credit. Return shipping cost to be paid by customer.
There is a MYR15 processing fee.
Contact us :
Kuala Lumpur, Malaysia.