These Stay at Home season with some treat from us! code: IMATHOME for 10% off selected items or 20%OFF 2nd item or more automatically applied upon checkout!! <3 FYI :) we practice social distancing and high levels of hygiene here at KANOE :) ( Complementary Earrings for orders RM250 and above from 30/3 - 5/4 ! ) Shop Now
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FAQ

Where are your garments made? And where are your fabrics from?

Our garments are proudly designed and made in our studio in Kuala Lumpur.  We do have some collections made Overseas too, as certain communities are experts in their field of craftmenship that we can't resist working with ! We love the idea of growing something local as well as having our hand on in production. Our fabrics on the other hand, are sourced from various places from around the globe to only bring to you the best!

 

Where can I buy Kanoewear? 

Here at www.kanoewear.com and do check out our Stockist in Malaysia and Singapore. We also participate in Pop-up's so do follow us on Instagram to know where we will be next!


Payment, Orders and Shipping


What payment methods do you accept? 

We accept Malaysian and International Credit Card, Debit Card via Paypal via ipay88. Online banking via ipay88 for Malaysian customers and Paypal for International Payment! There are also certain E-wallet option for Malaysian and Singaporean Customers via ipay88.

 

For Pre-orders.

Give us 1-2 weeks to dispatch it to you! 

 

When will my order arrive? 

Ready to ship stock will be dispatched via your chosen courier service. You may select the courier service of your choice upon check out. 

Upon order, give us 3 working days to dispatch your order and the estimated arrival of parcel is, within 1-4 working days in Malaysia and within 14-21 working days depending on wherever else you are. If your purchase is a pre-order, please refer to your invoice and online info for approximate dispatch date. Upon dispatching your order, you will receive a tracking number to track your order online.


How much is shipping?

Shipping fee will automatically be included when you put in your shipping address depending where in there world you are. You may also choose your courier service and shipping fee will vary depending on your choice. Upon the dispatch of your order, a tracking number will given to you. Above a certain amount spent we usually provide FREE shipping ! Our shipping rates are competitive and the courier service providers are reliable !

Rough Estimate of Shipping fee: ( We provide FREE Shipping above a certain amount dependent on location )

East Malaysia : FREE / 5MYR onwards

Singapore/ South East Asia : 5SGD onwards / 15MYR onwards

Rest of the Word : 35MYR onwards


How can I track my order? 

When your order is shipped, we'll send you an email containing a tracking number which allows you to easily and quickly locate and track the progress of your order. If you did not receive this email, please contact us at heythere@kanoewear.com 


Will I have to pay duties / tax on receipt of goods? 

Unfortunately we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes, other fees or brown paper bags, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

 

How much does it cost to ship my order? 
Please refer to shipping charges for various countries when completing your order. If you have a large order please email us at heythere@kanoewear.comfor shipping rates that are not available at checkout.

 

Where do you ship? 
We'll do our very best to ship worldwide. If your country is not on our list we will find a way to get it to you. Email us at heythere@kanoewear.com for special requests.

 

Return Policy

What if the item I receive is damaged or faulty?
All garments are hand made in our studio. Naturally, there's going to be variation with hand stitched garments but we think imperfection gives each piece character and charm. We check our garments before we send them off, so we doubt there will be any issues. However, if you do have a concern with a faulty or damaged item, please contact us within 24 hours of receiving the goods at heythere@kanoewear.com so we can review the matter.

 

What's in a colour?
Are we looking at the same thing? The computer screen or mobile phone that you look at our products on may not truly represent the actual colours that they are in real life. Even though we try to photograph them to capture the closest possible match sometimes there may be a slight variation. 

 

What if the item I receive does not fit?
Descriptions are available for each product with size clearly stated. So please make the best choice for your size before purchasing. Drop us a question with any concerns at heythere@kanoewear.com before you purchase!

 

What is your return policy?

As our collections are in such limited numbers. We accept exchanges ( no refunds ) only under dire circumstances of unworn items, still tagged, returned within 10 days of delivery. Exchanges are subject to availability. Cost of item only (not shipping) can be exchanged with item of same amount or higher as no refund would be given. Return shipping cost to be paid by customer. Once we receive the garment, we will proceed to dispatch the exchange piece. Please return item with tracking number.

 Item's on Sales / last chance has a policy of no exchange and no refund. 


 

Cancellation policy?
There is a MYR30 processing fee.


Contact us :

KANOE WEAR

heythere@kanoewear.com

Kuala Lumpur, Malaysia.